CONSUMER PROTECTION ALERT: Excessive Energy Bills
Press Release
AUSTIN - Texas Attorney General Ken Paxton and his Consumer Protection Division is warning Texans to be aware of energy price hikes and offers tips to protect yourself from excessive and potentially unlawful charges after the recent winter weather storm:
Turn off autopay on utility bills and review each bill prior to paying.
If you have trouble reading or understanding your bill, please visit Office of Public Utility Counsel.
If you would like to file a complaint with the Office of the Attorney General, visit our online complaint form: http://txoag.force.com/CPDOnlineForm
Price-gougers may be required to reimburse consumers and may be held liable for civil penalties of up to $10,000 per violation with an additional penalty of up to $250,000 if the affected consumers are elderly. You can learn more about the consumer complaint process here: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.